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Customer Dynamics delivers customer relationship management (CRM) and cloud based solutions. When your company follows up on leads, maintains contact with customers, and tracks sales and service processes, your company benefits in many ways—including the bottom line. Our core product, Microsoft Dynamics CRM and Microsoft Dynamics CRM Online, automates and streamlines all these processes with software that runs within Microsoft Outlook. It’s familiar, natural, and fully integrated with the software you already use, so your entire company will use it.

The Customer Dynamics Process is more than simply a set of best practices or a collection of tools. It’s a discipline that makes effective use of the technology and the tools we provide to help you optimize the quality and the character of the relationships you build with those who drive your business, your customers! By observing and evaluating the dynamics of these relationships you learn more about them every day, more that you can use to make them better and more productive relationships than ever before.

Customer Dynamics Products and Services


Eckoh is a leading global provider of customer engagement, payment and operational solutions with offices across the UK and the US. Every day millions of consumers use our products, platforms or applications we’ve designed, manage and support.

For over 20 years, Eckoh has helped leading organisations across all sectors exceed their customer experience goals through our self-service and voice channel technologies. These not only improve user experience, but increase contact centre efficiency and reduce operational costs. Our complementary support, integration and transition expertise enables contact centres to provide an uninterrupted service to CRM systems, telephony and other important back-end technologies.

Eckoh also gives merchants the added security and reassurance they need when collecting customers’ personal data. As a PCI DSS Level One Accredited Service Provider since 2010, our technology reduces the risk of fraud and secures sensitive data within contact centre and IT environments.

Eckoh Products and Services


Edify delivers an all-in-one contact center and unified communications solution that works on every channel, for every customer, to solve every problem. On a single screen.

Our flagship cloud contact center product, Edify CX, offers a truly omnichannel experience. It also comes with artificial intelligence (AI) and machine learning (ML) for automated assistance.

We also offer other products like Edify EX (Unified Communications), Edify Developer (CPaaS), and Edify Workflows (Stand alone, no-code workflows to replace traditional IVR, IVA, and RPA solutions).

Enjoy a money backed 100% SLA uptime guarantee. It’s not marketing, it’s inherent in our technology.

Edify delivers an all-in-one contact center and unified communications solution that works on every channel, for every customer, to solve every problem. On a single screen.

Edify Products and Services


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

11:11 Systems was created to deliver a fully integrated and unified network experience, providing our customers with visibility, control, and decision making to simplify their requirements through one experience: simplified, synchronized, and optimized.

Five9 Products and Services


Frontline Group is the leading professional contact solutions center for remote support staffing, which showcases and supports your every need through Frontline Services, Frontline Call Center, and Ternio. Frontline Group understands the importance of the customer partnership and can deliver solutions to address the customer’s needs to fit the mold and scope of any project. We anticipate trends and and deliver new, innovative ways to grow the client’s customer satisfaction and retention rates through timely, insightful, and proven solutions that deliver strong ROI’s for our customers. We can provide all your remote staffing needs, and procure you the top talent, at the best rates.

Frontline Call Center specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound and outbound communication channels encompassing phone, live chat, and email. We are making a difference in the Contact Center marketplace through proven customer management solutions, our work-from-home workforce model and our advanced technology infrastructure. Frontline Call Center strives continually to enhance the profitability and success of our clients and Frontline Call center.

Frontline Call Center is experienced at customizing the right blend of services to create an optimal experience for your customers and clients. We get it, as a business owner scalability, cost and time can make outsourcing your customer care or tech support to our experienced agents the right alternative.

Frontline Group Products and Services


Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Genesys Platform

Genesys Products and Services


Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

Gladly is people-centered and not ticket centered, all communications across all channels, are part of a single conversation timeline. We call this being channel independent.

Gladly Products and Services


Ivinex is bridging the contact center and crm worlds. With our UUE (Unified User Experience), customers are able to solve many of the challenges with the agent experience.

Ivinex is the ultimate all-in-one platform. While most companies come to us looking for our sales crm or service crm applications, they quickly see that Ivinex gives them everything they wanted but couldn’t do with and SugarCRM

Ivinex allows agents control to perform at the highest level with your all-in-one Unified User Experience. All in one central location. Productive and Efficient.

Ivinex Unified User Experience Model

Ivinex Products and Services


Level AI is a startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley and industry experts. We are on a mission for AI to augment the worker and not replace them. We are innovating in speech AI, NLP and information retrieval systems to bring customers and businesses closer to one another.

As a leader in contact center AI software, we provide the latest and most advanced AI technologies to improve your customer experience and streamline your operations.

Level AI Products and Services


As a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global businesses. Acquired by Comcast Business in 2021, Masergy leverages artificial intelligence to enable superior application performance, offering SD-WAN, Security, UCaaS, and CCaaS solutions.

Comcast Business | Masergy Network Map

Masergy Products and Services