ITIL 4 Specialist: Create, Deliver and Support

Shakib Shown
Last Update September 26, 2024
0 already enrolled

About This Course

Welcome to the ITIL® Strategist: Create, Deliver and Support course! This comprehensive, self-paced online training program is designed to provide you with the essential skills and knowledge to create, deliver, and support IT services effectively. This course will enable you to ensure seamless service delivery and superior support that aligns with your organization’s goals and customer expectations.

The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

The course will help you to:

improve existing processes
effectively manage IT teams
optimize value streams and workflows
align digital services with business strategy
improve how services are developed
integrate new technologies embed Lean, Agile, and DevOps ways of working.

Learning Objectives

By the end of this course, you will be able to:
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the service value system (SVS) and value streams
Know how to create, deliver and support services.

Curriculum

16 Lessons

Module 1: Introduction

Welcome00:00
Download Study Guide00:00
About the exam and 98% Pass Guarantee00:00

Module 1: Plan and build a Service Value Stream

Module 2: ITIL Practices

Module 3: Create, Deliver and Support Services

Your Instructors

Shakib Shown

4.95/5
3 Courses
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