ITIL® Framework

Information Technology Infrastructure Library (ITIL)

ITIL® is a set of integrated service management processes for delivering IT services to customers by aligning IT services for the needs of the business. The primary focus is to maximize value to a business by aligning IT resources with business needs.

ITIL certification levels

The ITIL Qualification Scheme uses a modular credit system called the ITIL Credit System. All ITIL and ITIL-related qualifications within the ITIL Credit System are assigned a specific credit value. As those credits are applied, the applicant qualifies to test for a higher level of certification. Ultimately, a total of 22 credits is required to achieve ITIL Expert certification. There’s a separate set of requirements for ITIL Master qualification; candidates must already be ITIL Expert certified before they can achieve ITIL Master status.

The Benefits of ITIL

ITIL is the most widely adopted IT Service Management framework in the world.

  • It provides a practical framework for identifying, planning, evaluating, delivering and supporting IT services to meet your business outcomes.
  • It helps organizations to integrate IT Services with Business Services
  • It reduces the cost associated with IT Services to achieve ROI
  • It provides E2E standardized approach management of services

ITIL has been adopted by several organizations worldwide. Visani America has the ITIL training courses to help you earn your ITIL certifications and empower your organization through adoption of IT Service Management framework. We offer a full range of courses, from basic awareness and ITIL implementation planning to the Expert level of ITIL certification. Successful completion of these ITIL training courses will show you and your team how to turn the ITIL concept into practice for you to integrate into your job and achieve productivity.

You can also view the benefits of ITIL on Axelos’ Official Website.

Who is ITIL for?

ITIL training from Visani America is ideal for any IT professionals seeking to enhance skills and get a knowledge of IT service management in their organization or pursue ITIL certifications such as  IT Business Analyst, process owner, process manager, IT Manager, ITSM project teams, Application & Software Developers, Architects, IT engineer, Business Process Improvement teams, new entrants to IT world, individuals and teams seeking practical guidance on how to adopt and adapt the ITIL framework in support of business objectives, and those who want to better understand how to structure improvement initiatives. Fundamentally, our ITIL training will help you pass your ITIL exams, understand, implement and manage services using ITIL best practices in your IT environment.

ITIL Courses

At Visani America we offer various course types at different levels to meet your ITIL training needs, including:

  • ITIL Foundation, which scores candidates with 2 credits, consists of 40 multiple-choice questions. No prerequisites are required to take this examination. It deals with key elements, concepts and terminology associated with ITIL service lifecycle management.

  • ITIL Practitioner was added in July 2016 and earns candidates 3 credits toward their ITIL Expert certification. It is considered the next step after the ITIL Foundation, which is a prerequisite. An ITIL Practitioner will be able to explain how to use the ITIL framework to support business objectives, and focuses on organizational change management, communication, measurement and metrics.

  • ITIL Intermediate Level,  which scores a candidate with 15 or 16 credits, is open to those who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two paths: Service Lifecycle, with five examinations (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement); and Service Capability, with four examinations (Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements).

  • ITIL Managing Across the Lifecycle (MALC),  which scores the candidate with 5 credits, requires the candidate to have passed the ITIL Foundation exam, along with an additional 15 credits from passing ITIL Intermediate exams, giving them a minimum of 17 credits to take this exam. This is also the gateway exam to achieve ITIL Expert Level.

  • ITIL Expert Level  requires the candidate to have accumulated 22 credits that have been gained by passing the ITIL Foundation, Intermediate Level and MALC exams.

  • ITIL Master Qualification requires the candidate to already be ITIL Expert-level qualified. To achieve the ITIL Master Qualification, candidates must “explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.” 

When a candidate completes a given level of the ITIL examination, he or she is given the certification and the attributed credits. Each level of certification has its own requirements, all of which include earning a specific number of credits.

Through our ITIL training at Visani America, students will grow several critical skills on how to;

    • Integrate IT services using an adopt and adapt the approach
    • Effectively reduce an organization’s IT costs
    • Enhance service enrichment and help business to meet their needs
    • Improve IT services through proven ITIL best practice processes
    • Improve overall customer satisfaction
    • Methods for establishing and implementing ITIL standards
    • Improve overall IT productivity


  • It reduces IT costs due to greater efficiency, productivity and control of services throughout the technology lifecycle
  • It facilitates consistency of processes bringing values to business
  • It provides good discipline to both business and IT through integration and collaboration
  • It helps your IT unit to define and formalize operational processes to become more efficient
  • It provides a prevailing ethics for both business and IT to operate through the adoption of best practices proven to be successful among organizations

ITIL ® describes what to do! We show how to make it work, to practically meet your business needs…