ITIL® Foundation Training
ITIL® Foundation Training
Contact Us To Enroll
$0.00
Duration: 72 hours |
Lectures: 14 |
Video: 72 hours |
Certificate of Completion |
A great course to help you start with the fundamentals of ITIL and learn the concept that provides a framework of Best Practice guidance for IT Service Management and how it can help streamline IT service delivery.
Target Audience
This certification is primarily aimed at:
- Those who require a basic understanding of the ITIL® framework.
- Those who need an understanding of how ITIL® can be used to enhance IT service management within an organization.
- IT professionals or others working within an organization that has adopted and adapted ITIL® and who need to be informed about, or contribute to, ongoing service improvement.
However, the ITIL® Foundation level certification is open to and can benefit anyone who has an interest in the subject.
ITIL® Foundation Training Course Outline
This ITIL® Foundation training course will explore the following modules:
Module 1: An Introduction to ITIL®
- Introducing IT Service Management
- Practicing Service Management
- The IT Service Lifecycle Overview
- Concepts, Terminologies, Processes, functions and Roles
- What is ITIL and why ITIL?
- The IT Service Lifecycle Overview
Module 2: The IT Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Module 3: How the lifecycle fits together
- Integration across the service lifecycle
- Specialization, coordination, monitoring and control
Module 4: Processes
- Service Level Management
- Service Continuity Management
- Service Portfolio Management
- Configuration Management
- Release Management
- Incident and Problem Management and many more
Module 5: Automation and ITIL® Success
- Technology and Architecture
- Competencies
- Service Management Skills
Module 6: Sample Exam questions & answers
- Instructions
- Questions and Answers
Related Job Functions
- IT management
- Project lead
- Service provider
- IT support e.g. Service Desk agents
Visani America, through PeopleCert, is an AXELOS Licensed Training Partner for ITIL®. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Contact Us To Enroll
$0.00
Duration: 72 hours |
Lectures: 14 |
Video: 72 hours |
Certificate of Completion |
David
Top notch training. The content of the course is all encompassing and the Trainer is well knowledgeable in the ITIL/ITSM space.
I would recommend this training any day any time