ITIL® Foundation Training

A great course to help you start with the fundamentals of ITIL and learn the concept that provides a framework of Best Practice guidance for IT Service Management and how it can help streamline IT service delivery.

Target Audience
This certification is primarily aimed at:

• Those who require a basic understanding of the ITIL® framework.
• Those who need an understanding of how ITIL® can be used to enhance IT service management within an organization.
• IT professionals or others working within an organization that has adopted and adapted ITIL® and who need to be informed about, or contribute to, ongoing service improvement.

However, the ITIL® Foundation level certification is open to and can benefit anyone who has an interest in the subject. 

ITIL® Foundation Training Course Outline

This ITIL® Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

• Introducing IT Service Management
• Practicing Service Management
• The IT Service Lifecycle Overview
• Concepts, Terminologies, Processes, functions and Roles
• What is ITIL and why ITIL?
• The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Module 3: How the lifecycle fits together

• Integration across the service lifecycle
• Specialization, coordination, monitoring and control

Module 4: Processes

• Service Level Management
• Service Continuity Management
• Service Portfolio Management
• Configuration Management
• Release Management
• Incident and Problem Management and many more

Module 5: Automation and ITIL® Success

• Technology and Architecture
• Competencies
• Service Management Skills

Module 6: Sample Exam questions & answers

• Instructions
• Questions and Answers

Related Job Functions 

• IT management
• Project lead
• Service provider
• IT support e.g. Service Desk agents

Visani America, through PeopleCert, is an AXELOS Licensed Training Partner for ITIL®. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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