About This Course
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled
services, to provide them with an understanding of the common language and key concepts, and to show them
how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the
qualification will provide the candidate with an understanding of the ITIL 4 service management framework and
how it has evolved to adopt modern technologies and ways of working.
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
how modern IT and digital service organizations operate
how value streams increase speed and efficiency
how cultural or behavioural principles guide work that benefits the wider organization
how to use commonly-used service management terms and concepts
Learning Objectives
Curriculum
Module 1: Introduction
– Overview of ITIL® 4 framework00:00
– The ITIL 4 Certification Journey00:00
Module 2: The key Concepts of Service Management
Module 3: ITIL Guiding Principles
Module 4: Four Dimensions of Service Management
Module 5: Service Value System
Module 6: Service Value Chain
Module 7: ITIL Practices
Conclusion
Your Instructors
$575.00
ITIL 4 Specialist: Create, Deliver and Support
$240.00$340.00
The ITIL® 4 Incident Management
$450.00
