TRENDING COURSES

Become an expert in ITSM and make a successful career after completion of our courses. Get quality training that meets industry best practice!

ACCREDITED TRAINING

ITIL ® describes what to do! We show you how to make it work to practically meet your business needs in any industry. Start getting positive results!

CERTIFIED TRAINERS

Get a professional education and reliable consultation by our team of certified trainers and instructors, who are ITSM experts.

CERTIFICATION

Upon successful completion receive a certificate showing your achievement for completing one of our rigorous classes.

Why Us?

Visani America provides reliable IT support that helps you to modernize how ITSM framework meets with IT to deliver services by consolidating systems, accelerating services and enriching user experience via automation and collaboration.

Our business is built on ITSM best practices and tools like ServiceNow and other technologies. Our core value is to work with you through the challenges facing your ITSM and deliver bespoke outcomes that create value for your business. And help to bring your ITSM to maturity level along with moving a cultural change that adopts best practice over “fix n run” approach in an agile manner.

FEATURED COURSES

Bridge The Gap

Do you have your IT services located in siloes in different applications or software?
We can help integrate your data, multiple systems, processes and applications in a way that aligns with your strategic goals and business needs.

People

Capabilities and scalable IT support that fit the needs of small to large organizations. We have the experienced professionals to help you in your journey to transform and mature your ITSM processes by adopting the right ITSM framework that meet your needs.

Process

Through concept and practice we assist you to transform your business with the right ITSM processes that optimize business efficiency and effectiveness.

Technology

IT solutions structured with ITIL processes. We help you to move from manual work efforts, service performance challenges to unprecedented customer and business centric service delivery. Due to ever changing and complex business needs, our dynamic approach to delivering IT services meet business needs has been a top-notch.

Handle end users’ requests & issues smart and fast at the speed of light

Is your company still relying on email to facilitate requests and finding it difficult to evaluate requests that are buried in emails or track requests from intake via approval to task fulfillment? We can build a standardized Service Catalog that is intuitive to users and transform your existing Service Catalog to represent a customer facing catalog that fits your business model with our templates.

Do you have challenges in assigning high priority incidents to the right support group for fast resolution or unable to identify root cause and perform RC? We can help you autoroute your incidents to the right support group by bypassing your Service Desk; meet service targets; provide improved self-service, deflect & resolve your incidents without the need to create incidents and avoid incident misroute that cost irrelevant escalations, avoidable SLA breach and reuse knowledge to resolve issues.