ITIL 4 Foundation

Shakib Shown
Last Update October 1, 2024
0 already enrolled

About This Course

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled
services, to provide them with an understanding of the common language and key concepts, and to show them
how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the
qualification will provide the candidate with an understanding of the ITIL 4 service management framework and
how it has evolved to adopt modern technologies and ways of working.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

how modern IT and digital service organizations operate
how value streams increase speed and efficiency
how cultural or behavioural principles guide work that benefits the wider organization
how to use commonly-used service management terms and concepts

Learning Objectives

By the end of this course, you will be able to:
Understand how the ITIL4 service management framework has evolved to adopt modern technologies and ways of working
Recall the common language and the key concepts of ITIL
Gain an overall understanding of how to manage modern IT enabled services
Know how to use the ITIL 4 guidance to improve your work and the work of the organization.

Curriculum

60 Lessons

Module 1: Introduction

– Overview of ITIL® 4 framework00:00
– The ITIL 4 Certification Journey00:00

Module 2: The key Concepts of Service Management

Module 3: ITIL Guiding Principles

Module 4: Four Dimensions of Service Management

Module 5: Service Value System

Module 6: Service Value Chain

Module 7: ITIL Practices

Conclusion

Your Instructors

Shakib Shown

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