ITIL 4 Specialist: Create, Deliver and Support
About This Course
Welcome to the ITIL® Strategist: Create, Deliver and Support course! This comprehensive, self-paced online training program is designed to provide you with the essential skills and knowledge to create, deliver, and support IT services effectively. This course will enable you to ensure seamless service delivery and superior support that aligns with your organization’s goals and customer expectations.
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
The course will help you to:
improve existing processes
effectively manage IT teams
optimize value streams and workflows
align digital services with business strategy
improve how services are developed
integrate new technologies embed Lean, Agile, and DevOps ways of working.
Learning Objectives
Curriculum
Module 1: Introduction
Welcome00:00
Download Study Guide00:00
About the exam and 98% Pass Guarantee00:00
Module 1: Plan and build a Service Value Stream
Module 2: ITIL Practices
Module 3: Create, Deliver and Support Services
Your Instructors
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