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ITIL 4 Specialist: Drive Stakeholder Value
What you'll learn
This course is perfect for IT professionals, managers, and team leaders who are responsible for managing stakeholder relationships and ensuring that services deliver maximum value. It is also highly beneficial for:
Customer Experience Managers
Service Managers
Business Relationship Managers
IT Consultants
Aspiring ITIL Experts
Whether you're new to ITIL or looking to deepen your knowledge, this course will provide the expertise you need to excel in your role.
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ITIL 4 Specialist: Create, Deliver and Support
What you'll learn
By the end of this course, you will be able to:
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the service value system (SVS) and value streams
Know how to create, deliver and support services.
ITIL 4 Foundation
What you'll learn
By the end of this course, you will be able to:
Understand how the ITIL4 service management framework has evolved to adopt modern technologies and ways of working
Recall the common language and the key concepts of ITIL
Gain an overall understanding of how to manage modern IT enabled services
Know how to use the ITIL 4 guidance to improve your work and the work of the organization.
