Visani America offers its customers a comprehensive range of support and service offerings. We have a highly experienced team of support and IT Service engineers that enable us to provide a broad spectrum of services
Welcome to Visani America!
Our Skills also includes;
Dedicated Support Services
What We Do
We offer services ranging from ITSM training, consulting to real live business process re-engineering, implementation, integration, and migration. Through critical thinking, we work with your organization to identify challenges, break them into deliverables, then create solutions that help you move away from manual and custom driven approaches that encourage reactive business model to automated, smooth proactive approaches that fit your business model.
We help your organization re-dedicate its IT Operations and Service Delivery by tailoring IT services in a way that align ITIL best practice processes with Out of the Box capabilities of your ITSM tool. Our improved customizable templates and approaches are tailored to help capture clear requirements and ensure visibility of roadmap to meet your goal. We assist your organization from its ITSM initiative, roadmap & requirements workshops, work with your implementation partner through application development to manage process documentation, knowledge transfer or show ‘n’ tell, manual or automated testing, deployment, and post-production validation to ensure you get value for your business and most importantly assist you in adaptation of best practices.
We help you to utilize analytics for performance measurements and to proactively identify anomalies in your IT landscape so that your IT teams can take actions and prevent outages before the event occurs. This helps IT to move from being reactive in resolving service outages to becoming proactive with prevention.
Six-Sigma Black belt
Specific Tool based Training such as ServiceNow Admin, ServiceNow Business Analyst, Implementation Specialist-ITSM, ServiceNow Solution Architect.