Enterprise Service Management

Enterprise Service Management

Organizations are facing unprecedented challenges and increasing demands from business and IT brought about by the emergence of new technologies. Navigating the journey and keeping the lights on have been difficult in Applications, Infrastructure and Operations while elevating the employee experience from the business users has been critical to successful and digitally savvy work environments…

Visani America helps you to transform your IT into a business focused, process-oriented organization delivering the agility and innovation in a way that holistically enables the needs of the business across the enterprise. We define your Enterprise Service Management transformation strategy by leveraging agile to deliver your Service Management projects as part of a continual shift from IT4IT to IT for the business to shape the future of your business ecosystem.

Whether you are implementing Service Management newly or back-to-baselining (Out of the box) your existing system of records, by leveraging ServiceNow, Jira and other tools to drive digital transformation, we cover the following capabilities under Service Management:

  • ITSM (IT Service Management) suite
  • Service Management Governance
  • ITSM assessment and adoption of good practices
  • CMDB & Configuration management
  • ITOM (IT Operations Management)
  • Strategic portfolio management
  • IT asset management
  • Digital portfolio management
Do you want to know how we do it?
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