SpiceCSM is an intelligent integration platform that connects enterprise processes, systems and data critical to optimizing customer engagement in the Digital Age. The platform creates a “system of systems” and allows for cross-functional process creation, integration, automation and optimization – making transformative customer engagement a reality.
Recent Honors and Awards include: 2016 Honorable Mention in the Gartner Magic Quadrant for the Customer Engagement Center and the Frost & Sullivan, 2015 North American Contact Center Price/Performance Value Leadership Award.
SpiceCSM Products and Services
- Help Desk Software
- Customer Service Management
- Business Process Management
- Agent Scripting
- Ticketing System
- Customer Engagement Center
